Contents Restoration

Contents Restoration Services

When disasters strike — from house fires to floods or mold infestations — the impact isn’t limited to walls and floors. Your furniture, personal items, electronics, textiles, and cherished possessions are at risk too. At Pack2Normal, our specialized Contents Restoration Services are designed to bring those items back to life. Our goal is not only to clean and deodorize but also to repair and rejuvenate your belongings with precision and care.

Bonded and Insured

Fully Licensed. Fully Protected.

Emergency Response

Fast Help When Disaster Strikes.

No Subcontractors

All Work Done In-House.

What Is Contents Restoration?

Contents Restoration involves comprehensive cleaning, repair, and deodorization of items affected by disaster. Unlike routine cleaning, this process uses advanced restoration techniques to reverse damage caused by soot, smoke, water, mold, sewage, or chemical exposure. Whether retrieving waterlogged furniture or removing smoke odors from cherished items, our services help return your possessions to their pre-loss condition — protecting both value and sentiment.

  • Prevent permanent damage like mold growth or rust

  • Avoid costly replacements of items with lasting value

  • Preserve sentimental items — from family heirlooms to artwork

  • Reduce environmental waste by avoiding landfill disposal

  • Support claim values in insurance settlements
Restoration Process Overview
Damage Assessment & Sorting

When your belongings arrive at our facility, they’re thoroughly evaluated by trained restoration professionals. We determine the type of contamination and prioritize items for specialized cleaning or repair.

Pre-Cleaning Preparation

Delicate or high-value contents are carefully disassembled or pre-treated before undergoing deep cleaning—minimizing risk to structural integrity or finishes.

Deep Cleaning

Using industry-grade equipment—ultrasonic cleaners, ozone chambers, dry-sponge techniques, and chemical agents—we remove soot, smoke, mold spores, and residue thoroughly from all surfaces.

Odor Removal

Smoke and chemical odors are neutralized using high-tech deodorization methods like thermal fogging or hydroxyl generator treatments. These penetrate deep into fibers and porous materials.

Drying & Decontamination

Water-damaged items are dried under controlled conditions using heat, dehumidification, and air-circulation techniques to prevent mold growth and structural deterioration.

Minor Repairs & Reassembly

Our team handles minor restorations—such as replacing damaged hardware, tightening loose parts, or reassembling disassembled items—so your belongings are returned ready to use.

Quality Inspection

Every item goes through a final quality check to ensure cleanliness, functionality, and presentation. Only then is it prepared for return to you.

Working With Insurance Providers

We coordinate directly with insurance adjusters to ensure accuracy and compliance. Our digital inventories include photos and condition reports supporting repair vs. replacement decisions. Documentation includes:

  • Pre- and post- restoration imagery

  • Equipment and solution logs

  • Material-specific treatment protocols

  • Deodorization and air-quality results

  • Final verification and client sign-offs

Our Service Areas

Each center features expertly managed restoration facilities staffed by certified contents restoration professionals.

  • Nashville, TN

  • Tullahoma, TN

  • Birmingham, AL

  • Charleston, SC

  • Columbia, SC

  • Myrtle Beach, SC

Request a Free Packout Estimate

We pack, restore, and safely return your valuables when the time is right to move back in.

Request a packout
833-977-0577
Frequently Asked Questions
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Our restoration services cover a wide variety of household and commercial contents:

  • Wood furniture, chairs, tables, cabinets

  • Upholstered items: sofas, mattresses, drapery

  • Soft goods: clothing, comforters, pillows

  • Electronics and office equipment

  • Artwork and picture frames

  • Kitchenware and small appliances

  • Important documents, photos, heirlooms

Using targeted solutions for each category ensures optimal results while protecting item integrity.

Our facilities are equipped with top-tier restoration tools:

  • Ultrasonic Cleaners: deep clean fragile and intricate items

  • Ozone & Hydroxyl Chambers: neutralize smoke and chemical odors

  • Dry & Wet Sponge Techniques: safe soot removal for walls and upholstery

  • Climate-Controlled Drying Rooms: critical for moisture stabilization

  • Thermal Fog Machines: deodorize at a molecular level

Each method meets or exceeds industry standards set by organizations such as IICRC (Institute of Inspection Cleaning and Restoration Certification).

Choosing Pack2Normal means you get more than item rescue — you also get:

  • Value retention: restored items are often appraised conservatively compared to replacements

  • Sentimental value maintained: family mementos and heirlooms preserved

  • Cost and time efficiency: restoration is less expensive and faster than replacement

  • Smart sustainability: reduces waste and benefits the environment

Professional content restoration pays emotional and economic dividends.

The timeline for contents restoration depends on several factors, including the severity of the damage, the number and type of items involved, and the specific restoration services required. For small-scale damage, such as minor smoke exposure or localized water leaks, the restoration process may be completed within just a few days. However, for more extensive damage — such as entire households impacted by a fire, flood, or mold infestation — the process can take several weeks to complete.

At Pack2Normal, we begin with a detailed assessment of your items and provide a realistic timeframe for restoration based on their condition and the scope of the work involved. Our contents restoration team prioritizes efficiency without sacrificing quality, ensuring your contents are returned fully restored and in the best possible condition. We also keep you informed at every stage, so you always know what to expect.

Not every item is salvageable, but many types of contents respond well to restoration when treated quickly and correctly. Our content restoration experts assess every item individually to determine whether it can be restored. Common candidates include:

  • Furniture – Wood, metal, and upholstered items often respond well to deep cleaning, odor removal, and structural repair.

  • Textiles and soft goods – Clothing, bedding, curtains, and rugs can be cleaned and deodorized using specialized equipment.

  • Electronics – While restoration depends on the level of exposure, many electronic devices can be cleaned and recovered if treated promptly.

  • Kitchenware and household items – Items like dishes, cookware, small appliances, and decor can often be returned to pre-loss condition.

  • Books, artwork, and important documents – Though delicate, these items can often be restored using dry cleaning methods, freeze-drying, or ozone treatment.

The sooner you begin the restoration process, the more likely it is that items can be saved. Pack2Normal’s certified technicians use the latest equipment and restoration techniques to give your belongings the best chance of recovery.

In most cases, yes. Contents restoration is typically covered under standard homeowners or commercial property insurance policies when the loss is caused by a covered peril such as fire, smoke, water, or storm damage. At Pack2Normal, we work closely with your insurance provider or adjuster to ensure all aspects of the restoration — including assessment, packing, transport, and storage — are thoroughly documented and submitted for reimbursement.

Our team provides digital inventories, before-and-after images, and detailed condition reports to make the claims process smoother and more transparent. We advocate on your behalf to help you get the coverage you deserve with minimal hassle. If you have questions about your contents restoration coverage, we’re also happy to guide you through the process and help clarify what your policy may include.

We understand that not all items hold monetary value — some are treasured because of their memories or emotional significance. At Pack2Normal, we treat sentimental items with the utmost care. Our contents restoration team uses gentle and precise techniques such as:

  • Ultrasonic cleaning for delicate surfaces

  • Freeze-drying for books and photographs

  • Thermal fogging and ozone treatment to eliminate stubborn odors

  • Quarantine procedures for contaminated items

While restoration is never guaranteed for heavily damaged items, we will always do our best to salvage what matters most to you. We also keep these items securely separated and handled by only the most experienced technicians.

Absolutely. Our contents restoration and storage facilities are designed with security, cleanliness, and climate control in mind. Each item we receive is tracked using our digital inventory system and stored in private, lockable containers. These containers are not shared between clients, ensuring that your contents are kept isolated and protected from cross-contamination.

Our buildings are not open to the public, and access is strictly controlled. Security cameras, staff monitoring, and organized storage procedures ensure peace of mind throughout the duration of your item’s stay. For temperature-sensitive items like electronics, artwork, and documents, our climate-controlled environment helps prevent warping, mold, or deterioration.