Packout Services

Protecting What Matters Most After Disaster

When fire, flood, mold, or storm damage impacts your property, it’s not just the building that suffers — it’s everything inside. Your furniture, electronics, clothing, artwork, and treasured items may be at risk of permanent damage. That’s why Pack2Normal offers professional packout services designed to help you recover, restore, and return your belongings with care and expertise.

Contractor Packout
Homeowner Packout
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Content Recovery Services

After a disaster, many items may appear damaged beyond repair — but that’s not always the case. Our content recovery specialists are trained to identify which items can be salvaged and brought back to pre-loss condition. We use a combination of professional judgment, advanced cleaning methods, and specialized equipment to restore as much as possible.

Our content recovery process includes:
  • On-site evaluation and removal of affected items
  • Sorting and separation of salvageable vs. non-salvageable contents
  • Digital inventory for real-time tracking
  • Odor removal, drying, and surface decontamination
  • Secure, climate-controlled storage until return
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Contents Restoration Services

Where recovery ends, restoration begins. Our contents restoration services focus on deep cleaning, deodorization, and repair of items that require more than surface-level care.

Our facilities are equipped with industry-leading tools.

  • Ultrasonic cleaning systems

  • Ozone rooms and deodorization chambers

  • Drying rooms for moisture-damaged materials

  • Soft-goods restoration equipment for clothing and fabrics

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Insurance Pack Out Services

Navigating insurance claims after property damage can be complex. That’s why we offer insurance pack out services to simplify the process for both policyholders and insurance providers. We work directly with your adjuster or contractor to develop a clear contents removal and restoration plan that meets documentation standards.

Our insurance pack out services include:

  • Detailed digital inventory with item descriptions and condition

  • Photo documentation of all items packed and stored

  • Transparent estimates for contents restoration or replacement

  • Direct communication with your insurance provider

  • Streamlined return coordination once your claim is approved

packout services dolly
What Are Packout Services?

Packout services are a vital part of the disaster recovery process. This service involves the organized removal, inventory, transportation, cleaning, storage, and return of contents from a property that has been affected by damage. The goal is simple: protect and restore your items while your home or business is being repaired.

At Pack2Normal, we specialize in contents packout services that minimize further loss, reduce delays in your restoration timeline, and ease the emotional stress that often follows disaster. We handle every item with precision and provide clear communication every step of the way.

Our Facility & Storage Standards

While your property is being repaired, your contents need a safe place to stay. Pack2Normal offers climate-controlled, private storage units in our secure facilities. Your items are stored in locked, individual containers — never mixed or shared with other clients.

We maintain clean, monitored environments designed to protect against temperature fluctuations, moisture, and contamination. Our facility is not open to the public, and access is strictly controlled by our professional team.

Seamless Return & Reinstallation

When your home or business is ready, we coordinate a convenient return. Our team delivers, unboxes, and places your belongings back in their original locations — or as directed. We work with care and precision, ensuring your items are returned clean, intact, and organized.

Our goal is not just to protect your contents, but to help restore your peace of mind. From start to finish, you can trust Pack2Normal to manage the entire contents process with professionalism and compassion.

Why Choose Pack2Normal?

With locations across the Southeast and a strong reputation for reliability, we’re a trusted partner in recovery — helping families and businesses get back to normal.

In-House Services

We manage every aspect of the packout process internally, eliminating the need for subcontractors and ensuring consistent quality and accountability.

Climate-Controlled Storage

Your items are stored in private, lockable containers within our secure, climate-controlled facilities, safeguarding them until they’re ready to be returned.

Expert Restoration

Utilizing state-of-the-art equipment and the latest restoration methods, our skilled technicians work diligently to return your items to their pre-disaster condition.

Transparent Communication

We maintain open lines of communication with you and your insurance provider, ensuring a seamless and informed experience throughout the restoration process.

Guiding Principles

Our operations are grounded in core values such as punctuality, respect, honesty, and professionalism, all aimed at delivering exceptional service and peace of mind.

Frequently Asked Questions
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The timeline for a packout services varies based on the extent of damage, the number of contents involved, and the level of restoration required. In emergency situations, we can begin packing out items within hours to prevent further damage. However, full packout and restoration services — including cleaning, storage, and return — can take anywhere from several days to a few weeks. We keep you informed throughout the process and tailor our schedule to align with your property’s repair timeline and your insurance provider’s approvals.

If an item is deemed non-restorable, we document it in detail — including photographs, descriptions, and its pre-loss condition. This information is compiled in a contents report for your insurance claim. Items that can’t be recovered are usually eligible for replacement reimbursement, depending on your policy. We communicate with your insurance adjuster to ensure non-salvageable contents are properly valued and accounted for in the final settlement.

In many cases, yes. Most homeowners and commercial property insurance policies include coverage for packout services as part of the overall contents or property restoration claim. Pack2Normal works directly with your insurance carrier to ensure that all services — including inventory, cleaning, storage, and return — are properly documented and submitted for approval. If you’re unsure about your coverage, we’re happy to help guide you through the process and assist in coordinating with your adjuster.

Yes. Access can be arranged with advance notice. We maintain organized records so specific items can be retrieved if needed.

Every disaster is different, and so are the contents impacted. At Pack2Normal, we’re equipped to recover and restore a wide range of household and commercial items, including:

  • Furniture (wood, upholstered, metal)
  • Clothing, bedding, and drapery
  • Electronics and appliances
  • Books, documents, and photos
  • Dishes, cookware, and glassware
  • Artwork and decor
  • Office equipment and supplies

Content recovery refers to the process of identifying and stabilizing items that can be saved after a disaster, while contents restoration focuses on deep cleaning, repairing, and returning those items to their pre-loss condition. At Pack2Normal, both services are part of our comprehensive packout services. Recovery is about preventing further damage, and restoration is about bringing your belongings back to life — using advanced techniques and specialized equipment at our restoration facility.

No. While you’re welcome to be present, it’s not required. Our team will document every item and share a full digital inventory for your records. We understand that recovery can be overwhelming, so we handle everything for you — from packing and sorting to transport and reporting — while keeping you updated throughout the process. If you’re unavailable, we’ll coordinate directly with your contractor or insurance adjuster to keep things moving smoothly.

Our packout services team can restore contents affected by fire, smoke, soot, water, mold, and storm-related damage. We use specialized cleaning methods such as ozone treatment, ultrasonic cleaning, and deodorization to remove contaminants and odors. Whether your belongings were exposed to floodwater or covered in ash, we assess each item’s material and condition to determine the safest and most effective path to restoration.

Absolutely. Pack2Normal serves both residential and commercial clients. If your office, retail store, or rental property has been affected by disaster, we can pack out inventory, equipment, furnishings, and documents. We understand the urgency for businesses to recover quickly, and our packout services team works efficiently to protect your assets, reduce downtime, and support your insurance documentation.

Getting started is simple. You can request a free packout services estimate through our website or by calling us directly. Once we understand your situation, we’ll schedule a site assessment and create a custom plan that fits your needs. Whether you’re coordinating with your insurance or acting independently, our team will guide you through every step and ensure your belongings are in safe hands from day one.